Refund policy

A 30-day return policy applies. This allows you to request a return within 30 days from the date you receive the product.

To be eligible for a return, the product must be in the same condition as when received, unworn or unused, with tags attached, and in the original packaging. A receipt or proof of purchase is also required.

If you wish to initiate a return, please contact us at customercare@miekouesako.jp. Returns must be shipped to the following address: [Insert return address]

If the return is accepted, we will send you a return shipping label along with instructions regarding the shipping method and destination for the package. Products sent back prior to requesting a return will not be accepted.

If you have any questions regarding returns, please do not hesitate to contact us at customercare@miekouesako.jp.

Damages and Issues
Please inspect the product upon receipt of your order. If the product is defective, damaged, or if you have received the wrong item, please contact us immediately. We will assess the issue and respond appropriately.

Exceptions / Non-Returnable Items
Certain types of products cannot be returned, including perishable goods (food, fresh flowers, plants, etc.), customized items (special orders, personalized products, etc.), and hygiene products (beauty items, etc.). Returns of hazardous materials, flammable liquids, or gases are also not accepted. If you have any questions regarding specific products, please contact us.

We regret to inform you that sale items and gift cards cannot be returned.

Exchanges
The fastest way to obtain the desired item is to return the product you have and purchase the new item separately after the return has been accepted.

14-Day Cooling-Off Period for the European Union
Notwithstanding the above, if merchandise is shipped within the European Union, you have the right to cancel or return your order within 14 days for any reason without providing justification. The same conditions as above apply: the product must be in the same condition as when received, unworn or unused, with tags attached, and in the original packaging. A receipt or proof of purchase is also required.

Refunds
Once the returned item is received and inspected, we will notify you. We will also inform you whether the refund has been approved. If approved, the refund will be automatically processed to the original payment method within 10 business days. Please note that it may take additional time for your bank or credit card company to process and post the refund.
If more than 16 business days have passed since the return was approved, please contact us at customercare@miekouesako.jp.

Changes or cancellations to orders after placement (such as product changes, color, or size) cannot be accepted. Please confirm your order details before completing your purchase.

Exchanges or returns due to customer reasons such as size, image differences, or ordering mistakes are not accepted.

However, if the product is defective or if you received an item different from your order, please contact us by email or phone within 7 days of delivery.
We kindly ask that you contact us within one week of product arrival and return the item to us using the method specified by our company.

We will exchange the product for a non-defective item or issue a refund.
If there is no replacement product available after the return is received, we will refund the purchase price. Additionally, shipping costs for the return and reshipment of the product will be borne by our company.

Please note that returns or exchanges cannot be accepted under the following conditions:
1. Returns due to customer reasons (size does not fit, image differs, ordering mistakes, etc.)
2. Products returned more than 8 days after receipt
3. Products that have been used even once
4. Products that have become soiled or damaged while in the customer’s possession
5. Underwear and other hygiene products
6. Loss of delivery slip or tags

For inquiries regarding returns and exchanges
03-3448-0655 (noisy noisy Online Shop)
customercare@miekouesako.jp

Return Address
〒106-0047
1F Azabu Sun Palace, 4-2-49 Minami-Azabu, Minato-ku, Tokyo
noisy noisy Customer Support
03-3448-0655

Regarding Refund Methods

・For orders paid by credit card
If within the credit card sales closing period, we will process a "cancellation" of the sales.
If the sales closing date has passed, we will process a "refund." If neither method is possible, we will refund via bank transfer to the account specified by the customer.

・For orders paid by bank transfer or cash on delivery
Refunds will be made by bank transfer, so please specify your bank account. Please note that refunds by registered cash mail cannot be accepted.

Returns and Exchanges for Overseas Customers

For returns due to customer reasons, any customs duties incurred upon return to our company will be deducted from the refund amount. (Shipping costs and customs duties for returns and reshipments due to defective products, etc., will be borne by our company.)
In the case of exchanges, customs duties and exchange shipping costs will be borne by the customer.